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Shipping

Shipping Policy

Thank you for choosing Vonu! We're dedicated to ensuring a smooth and timely delivery experience for your orders. Please take a moment to review our shipping policy.

1. Order Processing:

  • All orders are processed within 1-2 business days from the time of purchase.
  • Orders placed on weekends or holidays will be processed on the following business day.
  • Once your order is processed, you'll receive a confirmation email with tracking information.

2. Shipping Methods:

  • We offer standard shipping for all orders, which typically takes 3-7 business days for delivery.
  • Expedited shipping options are also available at an additional cost for faster delivery, usually within 1-3 business days.

3. Shipping Costs:

  • Shipping costs are calculated based on the weight of your order and your location. The exact shipping cost will be displayed during checkout.

4. Tracking Your Order:

  • You will receive a tracking number in your order confirmation email.
  • You can use this tracking number to monitor the status and estimated delivery date of your package.

5. Address Information:

  • Please ensure that you provide accurate and complete shipping information during checkout. We cannot be held responsible for orders with incorrect or incomplete addresses.

6. Delayed Shipments:

  • In rare cases, there might be unforeseen delays due to factors such as weather conditions, carrier issues, or other circumstances beyond our control. We appreciate your understanding and patience in such situations.

7. International Shipping:

  • Currently, we only offer shipping within the United States.
  • We do not cover any customs duties, taxes, or import fees that may apply to international shipments.

8. Order Changes and Cancellations:

  • If you need to make changes to your order or cancel it, please contact our customer support as soon as possible. We'll do our best to accommodate your request if the order has not yet been processed for shipping.

9. Lost or Damaged Items:

  • In the unlikely event that your order is lost or arrives damaged, please reach out to our customer support team. We will work to resolve the issue and ensure your satisfaction.

At Vonu, we strive to provide exceptional products and service, and that includes a seamless shipping experience. If you have any questions or concerns about our shipping policy, feel free to contact us at support@vonubaby.com or 317-665-6577 text or call.

Thank you for choosing Vonu for your baby's comfort needs! 🍼🌈

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